Store Policy

Returns:
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund but we can set you up with an exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an email receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items:
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges:
Don't love what you purchased? Please email solune@outlook.com.au and I will be happy to help you exchange it for something you'll want to wear forever.

Shipping:
To return your product, you should mail your product to:

SOLUNE

9 Wunnunga Crescent

Yaroomba, QLD, 5673 AUSTRALIA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.